Today's economy, dominated at an increasingly rate by the service sector with its fast and challenging changes is a skills-based economy. It demands that employees, both managerial and non-managerial alike, have broad, abstract, and flexible professional skills.

In the Chicago Metropolitan Area, according to the Bureau of Labor Statistics, the number of service sector jobs was estimated at 1,413,800 in September of 2001, which represents a 0.3% growth rate in only six months. For non-managerial employees, the US Department of Labor maintains that as work becomes more abstract, higher order conceptual, communication, problem-solving, creativity, motivation, goal setting, interpersonal, team work, organization effectiveness and leadership skills are vital for making the abstract more concrete in today's workplace. At the same time, although the role of effective managers of making sure that their organizations operate efficiently, keeping unit costs in line and staying within budgeted limits, is still vital, managerial expertise alone cannot ensure long-term institutional success. According to the President and CEO of a Fortune 500 Company, "Management is the professional foundation, but moving beyond management to
leadership is the professional capstone of an organization." Consequently, a well-trained work force, both managerial and non-managerial, is vitally needed for today's economy.

In an effort to address the needs of the new economy, the Business & Industry Services Division of Harry S Truman College, structured with business-oriented systems, is committed to designing and delivering a variety of Management, Professional Development, and Strategic Training and Consulting programs.

Management Development

Professional Development

Human Resources/Strategic Training

• Benefits Overview
• Conflict Resolution
• Managing Diversity
• Interviewing -Targeted Selection
• Legal Overview
• Performance Appraisal Writing
• Retirement Benefits
• Sexual Harassment
• Train-the-Trainer

Professional Communication Skills

• Active Listening
• Business Writing
• Effective Telephone Techniques
• Languages: Conversational/Business (Spanish, German, Japanese, Polish, Korean)
• Leading Effective Meetings
• Technical Editing

These training classes are delivered in the following formats:
- Trainer-Led                     - Web-Based (e-learning)
- Distance Learning             - Satellite-Based         - CD ROM

As part of the Business and Industry Services Division's commitment to providing Management Professional Development and Strategic training and consulting programs, the following training resources are made available to our clients:

• A Network of subject-matter trained and business experienced instructors and consultants to design and deliver customized training and consulting at your facility or our campus.
  
  
• A fleet of portable computers with wireless Internet connection for on-site training.
  
  
• State of the art assessment tools and techniques that include observations, interviews, focus groups, and work flow charts.

The Business and Industry Services Division is structured with business-oriented systems to deliver flexible, economically accessible, high quality customized training and consulting programs.

"Developing the job skills for today's economy
through customized training"

For more information contact:
The Business and Industry Services Division
Harry S Truman College at:
Phone: (773) 907 - 4367  Fax: (773) 907 - 4715
E-mail: trcustomtraining@ccc.edu